Murex is a general fintech leader in trading, risk management and processing solutions for capital markets.
Operating from our 19 offices, 3 400 Murexians from over 65 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the world.
Join Murex and work on the challenges of an industry at the forefront of innovation and thrive in a people-centric environment. You’ll be part of one global team where you can learn fast and stay true to yourself.
The Team:
The Operate team provides Murex internal and external client technical support to restore normal operations with minimal impact on clients’ business.
To support efficiently all types of critical incidents, the team has become highly skilled in collaborating cross functionally and working under pressure while continuously learning new skills/technologies and obtaining transversal application knowledge in a rapid evolving environment.
By joining our team, you can evolve on the long run by taking on new responsibilities:
technical support, streams contribution, tooling, shift management and leadership.
What you’ll do:
- Provide follow the sun support model (diverse shifts) on technical issues by analyzing, diagnosing, and providing solutions to 3 types of clients across all regions: Internal, SaaS, On premises.
- Leverage your knowledge and experience to handle client blocking production issues on the Mx3 platform through a call in a timely and accurate manner.
- Build a high technical expertise horizontally across various MX.3 components to be able to deliver a high quality of support.
- Collaborate between various teams (Dev, Product, DevOps, Infrastructure, Client services….) on problem resolution.
- Provide operability feedback to Product teams based on the incidents raised during BAU.
- Embedment opportunities on production readiness and new development to make sure the product is production ready from a
📌 Operate Consultant (México)
🏢 Murex
📍 México