Sales Manager — Bilingual Call Center Team
Genesis Management | Polanco, MX | On-site | Full-time | Monday-Friday, 8:00 AM-5:00 PM (shifts one hour during U.S. daylight saving time)

Build the team. Grow the leaders. Own the results.

We're looking for a Sales Manager who gets energized by developing people, not just hitting numbers - because here, the numbers follow the coaching.

You'll lead a team of twenty bilingual sales representatives selling our financial services to English-speaking customers. Your day is spent on the floor: listening to calls, coaching in the moment, spotting what's blocking a rep from closing, and helping them break through it. When your team wins, you win.

At Genesis Management, we're more than a call center - we're a community of go-getters driven by passion and purpose. Our values are the fuel behind everything we do:

If you've ever wanted the runway to build a sales floor the right way - with real support behind you - this is that role.

Already on our team? We promote from within, and we mean it. Current Genesis reps and team leads are strongly encouraged to apply.

Compensation and benefits

Performance bonus - tied to your team's sales results and retention metrics, not your personal closes. Develop and keep your people, grow your earnings.

Grocery vouchers: 10% of salary, beginning at permanent contract

Comprehensive leadership training, paid, plus ongoing development

Paid professional certifications to grow your credentials on our budget

Statutory benefits from day one - IMSS, paid vacation, aguinaldo, and vacation premium

Referral program: up to $500.00 MXN per successful referral





Executive development opportunities and a clear path to senior leadership as we grow

No evenings. No weekends. Monday through Friday, 8:00 AM to 5:00 PM. Because our customers are in the U.S. and Mexico no longer observes daylight saving time, this schedule shifts by one hour - to 7:00 AM-4:00 PM - during the U.S. daylight saving period, roughly March through November.

What you'll do
Coach and develop your team

Monitoring live and recorded calls and delivering specific, actionable feedback

Identifying individual skill gaps - objection handling, call control, active listening - and building targeted coaching plans

Leading huddles and one-on-one coaching sessions to reinforce sales technique and objection handling

Onboarding new reps and getting them productive quickly

Own your team's performance

Setting, tracking, and delivering daily and monthly sales targets across the team

Tracking team KPIs (conversion rate, average handle time, quality scores) and turning them into daily coaching plans

Forecasting performance and reporting results to senior leadership

Managing underperformance fairly and directly, with clear documentation and a real chance to improve

Retain and build the floor

Partnering with recruiting to interview and select new representatives





Driving team engagement and retention through recognition and career development

Owning retention on your team and understanding why people stay or leave

Protect the business

Monitoring call quality and compliance through live listening and call recordings

Maintaining confidentiality of compliance-related information and materials

Verifying accuracy and integrity of customer data entered by your team

Taking on other related duties as assigned

What you'll bring
Required

Fluent English, written and verbal

High school diploma or equivalent

3+ years in sales and/or collections, including at least 1 year formally leading a team

Experience in a high-volume outbound call center environment (our reps make 125+ calls per day)

Demonstrated success coaching individuals to improved sales performance

Comfort working with performance data — reporting, dashboards, and KPI analysis

Strong MS Office skills, especially Excel

Ability to hold people accountable with warmth and directness at the same time

Nice to have

Bachelor's degree in business, marketing, or a related field

Experience in financial services or a regulated sales environment

Familiarity with CRM and call center platforms (dialers, call recording, QA tools)

Experience building or scaling a sales team from a small base

Genesis Management is an equal opportunity employer. We welcome applicants of all backgrounds. If you need an accommodation at any point in the application or interview process, let us know at [email protected] — we're glad to help.

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📌 Sales Manager (Nezahualcóyotl)
🏢 GENESIS MANAGEMENT
📍 Nezahualcóyotl