Pencil is seeking a Senior Customer Success Manager to lead a high-value enterprise account and design scalable adoption strategies. You will partner with the Head of Customer Success to build systems and insights ensuring measurable value for clients.
You’ll drive renewal success, expansion opportunities, and collaborate with Product, Engineering, and Creative to align roadmaps with customer needs. This role emphasizes ownership, impact, and cross-functional teamwork.
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📌 Senior Customer Success Manager: Enterprise Growth & Adoption (Ciudad de México)
🏢 PassFort
📍 Ciudad de México
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