US Job Finders is searching for a:
Bilingual Administrative Assistant – Customer Service & Sales (Remote)
Location: Remote
Employment Type: Full-Time
Working Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Experience Required: 2+ years in administrative support, customer service, sales, or a related role
Language Requirement: Fluent English and Spanish
About the Role US Job Finders is seeking a highly organized, personable, and sales-minded Bilingual Administrative Assistant to support a growing U.S.-based pest control company.
This is a customer-facing administrative role that will serve as an important point of contact for both prospective and existing customers. You will be responsible for handling phone calls, text messages, and emails, responding to customer inquiries, scheduling appointments, sending customer agreements, and maintaining accurate information within the company’s CRM.
The idóneo candidate is fluent in both English and Spanish, communicates confidently over the phone, and has previous sales or customer service experience. We are looking for someone who can provide an excellent customer experience while also recognizing opportunities to convert inquiries into scheduled services.
Key Responsibilities Customer Service & Communication
Answer incoming customer phone calls and respond professionally to inquiries

Communicate with customers through phone, SMS/text, and email

Provide timely and professional follow-up to prospective and existing customers

Answer general questions regarding services and assist customers throughout the scheduling process

Maintain a positive and professional customer experience during every interaction

Sales & Lead Follow-Up
Communicate with prospective customers who inquire about pest control services

Follow up with leads through phone, text, and email





Help convert customer inquiries into scheduled appointments and services

Send customer agreements and follow up as necessary

Maintain consistent communication with prospective customers throughout the sales process

Accurately document lead and customer activity within the CRM

Scheduling & Calendar Management
Schedule customer appointments and service visits

Maintain and update company calendars

Coordinate scheduling changes and communicate updates to customers

Ensure appointments and customer information are entered accurately into company systems

CRM & Administrative Support
Maintain accurate and up-to-date customer records within the CRM

Send agreements and other customer documentation through company systems

Perform general administrative and data-entry responsibilities

Maintain organized digital records and customer information

Assist leadership with day-to-day administrative tasks as needed

Required Skills & Qualifications Fluent in English and Spanish, both written and verbal

Previous sales experience

Experience in customer service, administrative support, or a similar customer-facing position

Strong telephone communication skills and a professional, friendly demeanor

Comfortable communicating with customers through phone, SMS, and email

Experience working with CRM systems or similar customer-management software

Strong scheduling and calendar-management skills





Excellent organization and attention to detail

Strong data-entry and computer skills

Ability to manage multiple customer conversations and administrative responsibilities simultaneously

Self-motivated and capable of working independently in a remote environment

Nice to Have Previous experience working for a pest control, home services, or field service company

Experience in a role combining administrative responsibilities with sales

Experience converting inbound inquiries into scheduled appointments

Familiarity with service-business CRM and scheduling platforms

Working Hours Monday – Friday
9:00 AM – 5:00 PM EST
This is a full-time remote position.
What We Offer Competitive compensation based on experience

100% remote work environment

Long-term opportunity with a growing U.S.-based company

Opportunity to play an important role in customer experience and company growth

Direct interaction with company leadership

What Success Looks Like Customer calls, texts, and emails are answered promptly and professionally

Prospective customers receive consistent follow-up and are effectively converted into scheduled appointments

Customer agreements are sent accurately and on time

Schedules and calendars remain organized and up to date

CRM records are accurate, complete, and consistently maintained

Customers receive a professional and positive experience from their first interaction through scheduled service

Leadership can rely on you to independently manage the company's day-to-day customer communication and administrative workflow

If you’re someone who is highly organized, enjoys communicating with customers, and knows how to turn customer inquiries into scheduled business, we’d love to hear from you.

📌 Bilingual Administrative Assistant – Customer Service & Sales (Remote) (Ciudad de México)
🏢 US Job Finders
📍 Ciudad de México