A LITTLE BIT ABOUT Boldr Boldr is the first general B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
We are a global team, united by our desire to connect diverse people with common values for Boldr Impact.

LET’S START WITH OUR VALUES Meaningful connections start with AUTHENTICITY
We do our best work by being CURIOUS
We grow by remaining DYNAMIC
Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE
At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE The Tech Support Specialist provides advanced high-level technical and implementation support to post-sale customers, serving as the ultimate escalation point for complex technical issues. This role partners closely with Project Managers and cross-functional teams to ensure timely, high-quality implementations while resolving inbound technical issues with accuracy, ownership, and a strong customer focus. You will apply working knowledge of SQL, data systems, and web applications to diagnose issues, support integrations, and continuously improve support processes.

WHY DO WE WANT YOU We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO Execute customer implementations in partnership with Project Managers, ensuring timelines, requirements, and quality standards are met.
Provide first- and second-level technical support for post-sale customers via inbound channels
Debug, optimize, and troubleshoot complex data flows, advanced SQL queries, system behaviors, and web-application architectures.
Clearly communicate resolution timelines, status updates, and next steps to customers with direct leaders and client stakeholders




Investigate and resolve implementation-related support requests
Build, maintain and structure technical knowledge bases and SOPs to support the client and also to empower T1/T2 teams to resolve issues
Identify recurring issues and recommend process or system improvements
Collaborate with internal technical and product teams to resolve escalated issues
Support testing, validation, and post-implementation stabilization
Maintain high standards of client satisfaction, accuracy, and responsiveness
Act as the highest escalation point for complex technical and implementation issues, taking ownership in operations when t1/t2 or project managers required deep technical intervention
Annual cybersecurity refreshers
Complete assigned learning courses aligned with Team Captain criteria within the first 90 days and ongoing as part of professional development
Requirements

WHAT WE’LL LIKE ABOUT YOU
YOU ARE… A clear, professional, and customer-focused communicator
Friendly, confident, and approachable with clients and teammates
Detail-oriented with strong problem-solving skills
Able to manage multiple priorities in a fast-paced environment
Curious about technology and driven to continuously learn
Proactive in identifying issues and suggesting improvements
Structured in your thinking, able to balance short-term fixes with long-term improvements

YOU HAVE… Practical working knowledge of SQL or strong experience working with technical systems (writing complex queries, optimization and data troubleshooting)
Experience supporting software, data platforms, or web-based applications
Proven experience working with ticket tracking systems like Jira, Zendesk
Maintain an open and flexible schedule.
Ability to manage competing priorities and meet deadlines consistently
Strong understanding of how web applications function and how data flows between systems
Experience working in a client-facing technical support or implementation role (preferred)
Comfort working with tools such as Google Sheets or similar data analysis tools
Strong written and verbal communication skills

📌 Technical Support Specialist (Ciudad de México)
🏢 Boldr
📍 Ciudad de México