Description:
**Key Responsibilities**:
- Investigate and resolve consumer disputes promptly, ensuring compliance with company policies and regulatory requirements.
- Document and track all dispute cases accurately using Latitude and our Internal Dispute Log.
- Determine the proper pre-written response to communicate to consumers.
- Identify trends or recurring issues and recommend process improvements where applicable.
- Support general administrative tasks as needed.
**Requirements**:
**Qualifications**:
- Must be bilingual (English / Spanish)
- High school diploma or equivalent; associate or bachelor's degree preferred.
- 1-3 years of experience in an administrative, customer service, or support role.
- Strong written and verbal communication skills.
- Experience handling customer disputes, complaints, or inquiries is highly preferred.
- Ability to manage sensitive or confidential information with discretion.
- Strong organizational skills and attention to detail.
- Capable of working independently and prioritizing tasks effectively.

📌 Admin Representative (Monterrey)
🏢 Sequium Asset Solutions
📍 Monterrey