Coordinator of the customer and follow up the complaints: verify the effectiveness of corrective and preventive actions.
Support internal customers where is needed in order to find the root causes and countermeasure actions.
Support in Quality Molding Operation in order to implement the quality standard improvements when needed due to local and general projects and propose new ideas due to Quality trends.
Support and collaborate with other areas as PPS, LCI Tools, other Engineering Projects for productivity purpose.
Implement Quality criteria of acceptance or reject of a product.
KPI follow up and calculation to report weekly and monthly in the specific platform, maintain the data base.
- Analyze and assure the quality procedures and processes and propose continuous improvements idea (globally and locally).
- Control of documents (in own quality area)
**-**Responsible for **Process Audit update -**In order to keep focus in the main top process findings and have a useful process audit, we need to have an special follow up to DPMOs and audit updated.
- Support **Digitalization**initiatives **-**Be the main support to implement the digitalization initiatives in moulding area.
It is necessary analyze the amount of data in order to find out the main process deviation or opportunities to improve.
That is through Power Bi reporting, SharePoint, Minitab and others tools.
**What's in it for you?
**
Here are some of what to expect:
**Family**Care**Leave -**We offer enhanced paid leave options for those important times.




**Insurances -**All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
**Wellbeing**- We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
**Colleague**Discount**- We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
**Bonus**- We do our best work to succeed together.
When goals are reached and if eligible, you'll be rewarded through our bonus scheme
**Your workplace -**You'll find this at the top of this advert and when you join the team, we'll confirm this with you.
We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are.
Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to "inspire and develop the builders of tomorrow."
Thank you for sharing our global commitment to Children's Rights.
We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.
Just imagine building your dream career.
Then make it real.
**Join the LEGO® team today.

📌 Sr. Quality Coordinator (Monterrey)
🏢 Lego
📍 Monterrey