Position Title: Associate Accounts Receivable

Location: México City

Responsibilities:

- Collection and AR Management
- Responsible for managing assigned accounts; all-encompassing of collection calls, e-mail and/or correspondence in a fast-paced goal-oriented Collections Department.
- Communicate with customers on a timely basis, execute collection activities, research, reconcile and track daily/monthly AR balances for appropriate and timely resolution.
- Maintain records on account activity, as well as review accounts for unpaid amounts and determine what course of action to take based on a variety of factors such as age, amount of debt, and the customer’s history.
- Route the efforts for reducing delinquency for assigned accounts. Escalate timely to management when necessary to accelerate the collection process.
- Usage of SAP´s FSCM tool to manage and follow up on pending AR issues (disputes, short payments, rebills, payment allocation, etc.)
- Work in partnership with various internal departments such as Billing, Customer Service, Operations, Sales, Credit and Cash Application teams to resolve collection issues and to achieve common goals and objectives.
- Submit customer refunds requests, prepare, and review account adjustments, resolve client discrepancies and short/over payments.
- Recommend action to be taken on delinquent customer accounts.




- Perform other assigned tasks and duties necessary to support the Collections Department.
- Ensure OTC process is handled accordingly to policies and procedures.

- Business Partnership
- Create and maintain strong relationships with internal / external customers to leverage on them in order to achieve results.
- Communicate and escalate situations in a timely manner according to GBS policies and procedures.
- Engage with and influence other areas involved in the OTC process to resolve issues (Sales / Customer Service / Operations / Legal / etc.)
- AR related reporting for Management / Internal Customers

Key Qualifications:

- At least 2 years of work experience (fast rotation consuming goods preferred)
- SAP experience (FSCM knowledge is a plus)
- Experience in LATAM customers is a plus
- Advanced English speaker (Writing/reading) is a must.
- Proficiency in Microsoft Office Applications including Microsoft Word, Excel, and PowerPoint required; AI tools usage is a plus.
- Qualified candidates must have a proven record of results, commitment, ambition, and drive toward establishing and achieving goals.
- Candidate must be able to work as a team player as well as to work independently.
- Excellent written and oral communication skills, high energy, action-oriented.
- Superior organization and attention to detail.

📌 Bilingual Accounts Receivable Analyst (México)
🏢 Confidential Careers
📍 México