Hiring: Content Moderator / Trust & Safety Quality Analyst

We are looking for an experienced Content Moderation / Trust & Safety professional to join our team and help maintain high standards of content quality, platform safety, and policy compliance.

Role: Content Moderator / Quality Analyst – Trust & Safety

Key Responsibilities

- Review and evaluate user-generated content (UGC) against established platform policies and guidelines.
- Identify and classify policy violations, safety risks, and edge cases accurately.
- Conduct quality audits and content evaluations to ensure moderation decisions meet required quality standards.
- Apply policies consistently and escalate complex or high-risk cases when required.
- Analyze user reports, feedback, and moderation trends to identify recurring issues.
- Participate in calibration sessions and support consistency across moderation teams.
- Identify trends and provide insights to improve content quality and moderation processes.
- Collaborate with cross-functional teams to improve policy enforcement, workflows, and evaluation processes .
- Maintain productivity and accuracy while working in a high-volume content review environment .
- Support continuous improvement of content classification and quality processes.





Required Skills & Experience

- 3+ years of experience in Content Moderation, Trust & Safety, Content Review, Quality Assurance, or a related field.
- Strong understanding of content policies and policy enforcement .
- Experience reviewing user-generated content at scale.
- Strong ability to identify risk, policy violations, and complex/edge cases .
- Experience with quality audits, calibration, or moderation quality assurance .
- Strong analytical and problem-solving skills.
- Excellent attention to detail and ability to make consistent decisions.
- Ability to work effectively in a fast-paced, high-volume environment .
- Strong written and verbal English communication skills .

Preferred Experience

- Experience with major social media, technology, or digital platforms.
- Experience in Trust & Safety operations .
- Experience with content classification, data labeling, or search quality evaluation .
- Experience analyzing moderation trends and user feedback.
- Familiarity with tools such as Zendesk, Jira, Slack , or similar platforms.
- Experience working with international or remote teams.
- Strong cultural and internet awareness.

📌 Senior Content Moderator (Ciudad de México)
🏢 Pyramid Consulting
📍 Ciudad de México