Remoto: Teletrabajo

Bilingual Patient Enrollment & Inbound Sales Specialist (Healthcare)About the RoleOur client is looking for a Bilingual Patient Enrollment & Inbound Sales Specialist to guide prospective patients through their sleep health journey. In this role, you'll speak with patients who have completed an online sleep assessment, requested information, or completed a diagnostic test, helping them understand their options and confidently move forward with the appropriate program.This is a phone-based, consultative role that combines patient education, customer service, and inbound sales. You'll explain sleep apnea, CPAP therapy, and wellness programs, answer non-clinical questions, build trust, and help patients enroll in the solution that best fits their needs.The idóneo candidate has experience working with U.S. customers or patients, is comfortable discussing healthcare-related topics, and has a proven ability to convert qualified leads through empathetic, consultative conversations.Responsibilities- Contact prospective and existing patients through inbound and outbound phone calls.- Communicate fluently with patients in both English and Spanish.- Educate patients about sleep apnea, at-home sleep testing, CPAP therapy, and available treatment programs.- Explain enrollment options, subscriptions, pricing, and the overall patient journey.- Answer non-clinical questions while providing an outstanding customer experience.- Build trust with patients and guide them through the enrollment process.- Handle objections professionally and help qualified patients move forward with the appropriate program.- Consistently follow up with leads who have not yet completed enrollment.- Maintain accurate documentation in the CRM and patient management system.- Escalate medical or treatment-related questions to the clinical team.- Handle patient information with the highest level of confidentiality and comply with HIPAA guidelines and company privacy policies.- Meet individual performance goals related to patient enrollment, conversion rates, follow-up activities, and customer satisfaction.Requirements- Fluent English and Spanish (spoken and written).- 2+ years of experience in inbound sales, patient enrollment, customer service, patient support, or a similar phone-based role.- Experience working with U.S. customers or patients.- Strong consultative sales and objection-handling skills.- Excellent phone communication and active listening skills.- Ability to explain complex information in a simple, empathetic, and engaging way.- Comfortable discussing healthcare-related topics with professionalism and discretion.- Experience using CRM systems and managing customer or patient records.- Reliable internet connection and a quiet workspace.- Availability to work Monday through Friday, 9:00 AM – 5:00 PM EST.Nice to Have- Previous experience in telehealth, healthcare, medical devices, health insurance, pharmacy, or wellness.- Experience in the sleep health, sleep apnea, CPAP, insomnia, respiratory care, or durable medical equipment (DME) industry.- HIPAA training or certification.- Experience working with insurance verification or healthcare eligibility processes.- Experience selling healthcare services, medical subscriptions, or wellness programs.- Familiarity with patient enrollment and treatment onboarding.- Experience supporting U.S.-based healthcare organizations.Position Details- Remote position.- U.S. business hours (Monday–Friday, 9:00 AM–5:00 PM EST).- Candidates must be comfortable signing a Business Associate Agreement (BAA) and handling confidential patient information in compliance with company policies.

📌 Bilingual Patient Support & Sleep Therapy Specialist (Ciudad de México)
🏢 Talent Global
📍 Ciudad de México