Job Description

The IT Field Services Engineer is responsible for providing technical support and assistance to the end-user community and limited support for the OT environment. This role requires a strong understanding of IT and a general familiarity with SQL Server/MySQL concepts, along with a working knowledge of OT systems, hardware, and software used in a manufacturing environment. The IT Field Services Engineer ensures the smooth operation of IT infrastructure, resolves technical issues, provides user support, training and collaborates with internal and external stakeholders to support the integration and optimization of IT systems for multiple Sites across Cornerstone Building Brands.

Responsibilities:

- Provide Level II IT technical support to end-users, including diagnosing and resolving hardware, software, and network-related issues.
- Administer and maintain IT systems, including database administration, user account management, access control, security configurations, and software updates including limited OT systems.
- Provide guidance and explain policies and procedures to end-users.




- Collaborate with internal stakeholders and vendors to identify IT hardware and software requirements specific to the user’s needs and the manufacturing environment.
- Maintain accurate documentation of IT assets, configurations, procedures, and troubleshooting guides.
- Log and track user-reported incidents and service requests using a ticketing system, ensuring timely resolution within agreed SLAs.
- Assist in the setup, configuration, and maintenance of IT infrastructure, including networks, servers, and OT Edge connectivity.
- Collaborate with other IT teams to trouble shoot and resolve issues.
- Stay informed about industry trends, emerging technologies, and best practices related to support in a manufacturing context.
- Propose and support improvement implementation to enhance IT processes, increase efficiency, and optimize system performance.
- Manage relationships with external vendors, suppliers, and contractors for support and maintenance services.
- Adhere to company policies, procedures, and compliance requirements.

📌 IT Operations Engineer (Monterrey)
🏢 Cornerstone Building Brands
📍 Monterrey