Descripción del empleo

The Customer Service Analyst – Order Entry is responsible for providing high quality customer care to create a positive experience for our B2B customers. This role requires the ability to work in a fast-paced environment that entails the management of emails from customers, management of inbound/outbound calls, as well as processing customer orders while maintaining accuracy.

RESPONSIBILITIES:

- Responsible for processing quotes and orders for customers.
- Create and manage order modifications in alignment with customer requests.
- Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs.




- Manage and assess customer-related problems or issues and develop and implement appropriate resolution in all interactions via phone and email while meeting customer experience communications standards.
- Work effectively and collaboratively with cross-functional departments, including but not limited to Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and Inside Sales.
- Ensure a thorough understanding of current technology to promptly respond to customer requests
- Perform other duties as assigned.

📌 Customer Service Analyst - Order Entry - Mexico (San Pedro Garza García)
🏢 Moen
📍 San Pedro Garza García