Logitech is the Sweet Spot for people who want their actions to have a positive
integral impact while having the flexibility to do it in their own way.

Job Summary

The Tech Support Specialist is responsible for enthusiastically resolving
technical issues from business customers using our enterprise desktop products
(mice, keyboard, webcams and headsets) and software, as well as escalations from
our Tier 1 team.

Successful candidates will have a minimum of 3 years providing technical
support, with an advanced knowledge of Windows and Mac OS, USB devices, wireless
and bluetooth technology, and a strong customer service ethic. Experience
supporting enterprise (or business-to-business) customers is a plus.

Primary Job Responsibilities

* Troubleshoot software, connectivity and hardware issues for customers via
phone, email

* Resolve escalated support tickets from our Tier 1 support team

* Assist Tier 1 support team by providing guidance to resolve tickets without
escalation

* Provide ad-hoc feedback about trends, new issues and the voice of the
customer





* In periods of low technical support volume, assist with related projects

Minimum Qualifications

* Minimum 3 years of experience in a technical support role, with at least 1
year providing remote support via phone

* Minimum 3 years providing support for Windows, Mac, bluetooth, wireless and
USB products

* Minimum 2 years providing support for software used with hardware

* Experience providing support for an IT/office users

* Fluent English and Spanish

Helpful Knowledge and Skills

* Experience quickly learning how to troubleshoot new technologies and
communicate them to others

* Strong knowledge of USB, wireless and Bluetooth technologies

* Experience with Salesforce/Oracle/Zendesk support ticketing systems

* Knowledge of common IT office equipment, technology, standards and technology

* Excellent communication skills

* Strong and verifiable knowledge of customer care processes and techniques

* Experi

📌 Technical Support Representative (México)
🏢 Logitech
📍 México