Job Description
Role Title: Manager– Service (North LATAM)
Function: Service
Department: Export Business Unit (EBU)
Location: Mexico City (Travel across LATAM)

Job Purpose
To drive service excellence across the LATAM region by strengthening distributor service capabilities, resolving technical issues, improving customer satisfaction, and ensuring effective implementation of service standards and processes across markets

Reporting Structure
Reporting To: GM / VP – Service, Export Business Unit

Educational Qualification
Essential:
- Graduate Engineer (Mechanical / Automobile Engineering)

Experience
- Total Experience: 3 – 10 years
- Preferred Industry Background: Automobile industry (2W / 3W / CV / 4W)

Key Responsibilities
1. Service Network Development
- Support distributors in establishing and strengthening service networks across LATAM markets .
- Ensure implementation of service standards and processes across distributor workshops and dealer service centers.
- Monitor service readiness for new product launches and market expansion .

2.



Technical Support & Issue Resolution
- Provide technical guidance and support to distributors and service teams for product-related issues.
- Conduct root cause analysis of field failures and coordinate with Product Support and R&D; teams.

Ensure timely resolution of critical service issues affecting customer experience

3. Distributor Capability Development
- Work closely with distributors to build service capabilities and technical expertise within their teams.
- Conduct technical trainings and service workshops for distributor and dealer service personnel.
- Strengthen distributor processes related to diagnostics, repairs, and service quality .

4. Customer Satisfaction & Service Quality
- Monitor and improve customer satisfaction metrics across LATAM markets .
- Ensure high levels of service quality, turnaround time, and technical resolution efficiency .
- Drive initiatives to improve after-sales experience and brand perce

📌 Manager- Service (México)
🏢 Ad Astra Consultants
📍 México