When joining PerkinElmer, you select an experienced and trusted leader in
scientific solutions, with the support of a integral service network and
distribution centers, providing the right solution, at the right time, to meet
critical customer needs. With over an 80+ year legacy of advancing science and
a mission of innovating for a healthier world, our dedicated team collaborates
closely with commercial, government, academic and healthcare customers to
deliver our broad portfolio of analytical solutions, and OneSource services.

JOB TITLE

Analytical Solutions Sales Operations

LOCATION(S)

Mexico – Remote (Home Based)

Job Description

Responsible for customer care operations, stakeholder communication, issue
resolution, and continuous process improvement across the LATAM region. This
role will additionally support billing operations as needed.

Purpose

PerkinElmer seeks a motivated, experienced customer care representative to
accelerate our growth. This position is responsible for the delivery of customer
order processes that support the business needs of the assigned region.





Responsibilities

* Identify and respond to customers’ inquiries and ensure resolution to
customers’ satisfaction.
* Provide day-to-day administrative support to the Sales team, facilitating
smooth execution of sales activities and achievement of commercial
objectives.
* Support the preparation, tracking, and updating of sales forecasts, ensuring
data consistency and alignment with commercial inputs.
* Maintain and regularly update sales opportunities in Salesforce (SFDC),
ensuring data accuracy, completeness, and traceability.
* Prepare, analyze, and distribute business report, providing visibility on
revenue and order intake to support business decision-making.
* Analyze Flat Files report to validate and control revenue data, identifying
discrepancies and supporting continuous process improvement.
* Create and validate instrument and consumable orders in SAP, ensuring
compliance with inter

📌 Analytical Solutions Sales Operations (Ciudad de México)
🏢 Perkinelmer
📍 Ciudad de México