Site Reliability Engineers are responsible for ensuring the availability, reliability, scalability, and performance of the firm’s most critical, customer-facing microservices that power all eCommerce channels. This role applies Google-inspired SRE principles to balance feature velocity and system reliability using Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets.
The role combines software engineering, cloud engineering, automation, and production operations, with a strong emphasis on building systems that are observable, resilient, and operable by default.
Primary Responsibilities:
· Define, implement, and own SLIs, SLOs, and error budgets for critical microservices in collaboration with product and engineering teams.
· Use error budgets to influence release decisions, prioritize reliability work, and manage operational risk.
· Design and maintain observability platforms including metrics, logs, traces, and real-time telemetry.
· Track, manage,



and reduce operational toil by converting repetitive operational work into Jira stories and epics with clear ownership and measurable outcomes.
· Design, implement, and validate resiliency mechanisms such as graceful degradation, redundancy, automated failover, and disaster recovery.
· Lead incident response, act as an escalation point for high-severity incidents and drive blameless postmortems.
· Capture incident action items and reliability improvements in Jira, ensuring closure, accountability, and continuous improvement.
· Partner with scrum teams to improve reliability through release readiness reviews, production change validation, and testing strategies.
· Perform deep root cause analysis, debugging, and performance tuning across distributed systems.
· Promote shift-left reliability by embedding operability, monitoring, and failure testing early in the SDLC.
· Drive continuous improvement through automation, self-healing systems, chaos engineering, and capacity planning.
· Maintain r

📌 SRE+Dynatrace - MX (México)
🏢 Photon
📍 México