13 ago
|
Confidential
|
México
13 ago
Confidential
México
Customer Experience Leader Latin America
Mexico City
High-impact role with regional visibility and the opportunity to lead transformation
Customer Experience leader to drive the strategy across Latin America, turning insights into action and mobilizing teams to improve the end-to-end customer journey.
What you’ll do
- Lead the regional Customer Experience Strategy
- Turn customer feedback into impactful improvements
- Optimize the end-to-end customer journey
- Drive cross-functional initiatives across multiple countries
- Foster a customer-centric culture
Your profile
- 10+ years of experience in CX, strategy, or operations
- Regional or multi-country exposure
- Strong influencing and stakeholder management skills
- Analytical mindset with strong execution focus
Languages
Advanced English & Spanish | Portuguese is a plus.
📌 Customer Experience Manager (México)
🏢 Confidential
📍 México