Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit integral 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und -herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.**Key Responsibilities****Operational Responsibilities*** Oversee daily AR disputes activities including outreach, follow-up, prioritization, and aging management.* Manage dispute resolution workflows, including root-cause identification and coordination with business partners.* Utilize High Radius tools (CLS, DMS, EIPP, CAA), SAP S/4 HANA and Emagia to manage accounts, document actions, and monitor KPIs.* Ensure compliance with credit & collections policies, escalation protocols, and internal controls.* Support escalations related to large past-due balances, critical disputes, or customer experience issues.**Stakeholder Collaboration*** Work closely with Sales, Customer Service, and Billing teams to resolve disputes and drive cash performance.* Communicate effectively in English with stakeholders across the Americas, including Finance and on-site O2 C leadership.* Partner with onshore Credit, Collections,



and Dispute Resolution leaders to support strategic priorities.**Continuous Improvement*** Identify process inefficiencies and lead small improvement projects to enhance dispute turnaround and collections performance.* Support adoption and optimization of High Radius tools and automation features.* Provide recommendations on workflow improvements and customer issue prevention.**Required Qualifications*** Bachelor’s degree in Finance, Accounting, Business Administration, or related field.* **3-5 years of experience** in AR Collections, Dispute Management, or related O2 C roles.* Working knowledge of High Radius (CLS, DMS, EIPP) and SAP S/4 HANA.* Strong English communication skills (written and verbal).* Experience interacting with Sales, Customer Service, and Finance stakeholders.* Strong negotiation and customer relationship management skills.**Preferred Qualifications*** Previous leadership experience (team lead or supervisory responsibilities).* Shared services or multinational business experience.* Understanding of collections strategies, root-cause dispute analysis, and KPI management.* Familiarity with Lean/Six Sigma methodologies.**Competencies*** Strong communication & negotiation* Customer orientation* Team leadership and coaching* Data-driven decision making* Conflict resolution* Results focus & ownership Werden Sie Teil des globalen Xylem-Teams und gestalten Sie innovative Technologielösungen mit, die die Nutzung, Verfügbarkeit, den Schutz und die nachhaltige Verwendung von Wasser sicherstellen.

📌 Ar disputes senior analyst (Monterrey)
🏢 Ebro Electronic
📍 Monterrey