Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Responsibilities:
Perform administration support for the various network monitoring systems and our automated services, to remediate issues within the applications/services; Partner with support teams to ensure the proper monitoring of systems; Perform vendor engagement activities to work in collaboration with vendor support to resolve application issues; Lead in assigned projects and work efforts; Own the ticket flow administration activities for assigning team resources to new ticket requests and to stay on top of the status of ticket work to prevent past due tickets; Assist the team with opening and moving changes through the approval process; Perform vulnerability remediations; Create technical documentation of solutions; Maintain Service Now Dashboards for ticket status reviews; Manage and maintain OS level patching schedules; Prepare applications and systems for OS level patching and perform the application and system functionality validations after patches have been applied; Train team members, NOC resources, support team members and engineers on monitoring solutions and services. What you will need:
Networking concepts and monitoring knowledge; Experience supporting monitoring systems; Strong knowledge of monitoring solutions for network, compute, and application monitoring; Broad knowledge of networking and computing technologies and platforms; Solid grasp of ITSM concepts, framework, and information technology operations; Broad knowledge of new technologies and industry trends. Seniority level:
Mid-Senior level Employment type:
Full-time Job function:
Information Technology Industries:
IT Services and IT Consulting

📌 Systems programmer ii (Nezahualcóyotl)
🏢 Anonymous
📍 Nezahualcóyotl