The Role

We're hiring a Review Coordinator to own our online reputation work across the portfolio. This is a remote, full-time role responsible for guest review responses, review removal outreach and OTA disputes, monthly review analytics, and cross-functional follow-up with Regional Managers.

You will work independently. Your day-to-day supervision is light. You'll partner regularly with Regional Managers, our administrative leadership, and the Training Manager. The work is primarily written, largely asynchronous, and detail-heavy — and the person we hire needs to be comfortable producing quality content every day.

You will also be working alongside AI tools (Claude, Gemini) as a core part of the workflow. This is not a role where AI is a bonus skill — it's part of how the work gets done. Your judgment about *when AI output is good enough and when it needs your correction* is one of the things we're actually hiring for.

What You'll Do
- Write and post responses to guest reviews across Google, TripAdvisor, Booking.com, Expedia,



and Airbnb — using Cloudbeds where possible and directly on OTA platforms where needed. Responses must reflect the property's brand voice and be tuned to what the guest is actually saying.
- Drive review removal and dispute work. Reach out to guests (primarily via WhatsApp text and RingCentral, occasionally phone) to negotiate voluntary review removals. Draft and submit formal review disputes to OTAs with supporting evidence documents. Follow through on pending removals and file appeals when initial dispute responses aren't sufficient.
- Produce the Monthly Review Analysis Report — the core recurring analytical deliverable — using AI-assisted drafting and your own analytical judgment. Verify every number, understand every trend, and present each report to Regional Managers and leadership in scheduled meetings. A report you can't explain and defend isn't a report.
- Manage a rotating property check routine so no property in our portfolio g

📌 Review Coordinator — (México)
🏢 At Mine Hospitality
📍 México