Hiring: General Manager – Client Service / Customer Support (RCM)

Location: Guadalajara, Mexic

o
A t AGS Heal th, we’re not just a revenue cycle management company—we’re a trusted growth partner for leading U.S. healthcare organizations. With AI-enabled solutions and deep RCM expertise, we help clients optimize workflows, ensure compliance, and drive financial performanc
e.We are looking for a dynamic General Manager – Client Service / Customer Suppo rt to lead large-scale operations and drive excellence across multiple site

s.
Role Overv
iewAs a General Manager, you will le ad end-to-end Customer Service / Contact Support operati ons within Revenue Cycle Management (RCM), managing large teams, overseeing financial performance, and ensuring outstanding client outcom
es.You will o wn P&L;, client relationships, operational delivery, and talent strat egy, while driving efficiency, transformation, and business grow

th.
Key Responsibili

ties
Operations & Delivery Excel
- lenceLead large-s cale customer service opera tions (patient billing, collections, insurance follow-ups,



payment pos
- ting)Ma nage P&L;, budgets, and cost optimiz ation across multiple
- sitesD rive SLA adherence, operational efficiency, and process excellence initia
- tivesMonitor performance dashboards and implement improvements in reporting and gover
- nanceLead capacity planning, workforce optimization, and business continuity strat

egies
Client & Stakeholder Mana
- gementBuild and stren gthen client relatio nships and act as a trusted a
- dvisorLead key client interactions incl uding MBRs, QBRs, and escalation r
- eviewsPartner with stakeholders to identify opportunitie s for account growth and service exp
- ansionStay updated on market trends and regulatory changes to enhance client

value
Strategy & Transfo
- rmatio nDrive continuous improvement and digital transformation init
- iativesCollaborate with cross-functional teams (HR, IT, Transformation, Talent Devel
- opment)Leverage technology

📌 General Manager (México)
🏢 AGS Health
📍 México