We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.
Responsibilities
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Qualifications
Analytical and critical thinking




Strong oral and written communication abilities.
Advanced English Level
Teamwork oriented
Strong attention to detail
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Strong computer navigation skills and PC Knowledge
Quiet and distraction-free environment to work
Problem-solving
Possess self-motivation to achieve and exceed goals
Immediate availability preferred.
Benefits
Opportunity within a company with a solid track record of performance
A role that offers a breadth of learning opportunities
Adaptable working options
Job Details
Full Time
Job Engagement
Contract
USD 9,600 - 10,800 pa

📌 Customer service agent remote panama, mexico, suriname (Ciudad de México)
🏢 Classifieds24
📍 Ciudad de México