We are a general leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.
Are you ready to make your next career move to join our team as our HR Service Center Representative based in Mexico City?
Would you like to practice English with other cultures?
As our HR Service Center Representative you will be responsible for guiding our employees to execute their transactions related to operational processes within HR area as well as answering their doubts and questions. You will ensure process compliance and controls are applied to each transaction. The HR Service Center Representa tive analyzes transaction requests provided by the units and contacts the right stakeholders in the unit for additional information,
documentation or approval required to complete transactions.
Our HR Service Center Representat ive executes transactions that are part of KONE HR Operations processes. Ensures process compliance and controls are applied to each transaction. Analyses transaction requests provided by the units and contacts the right stakeholders in the unit for additional information, documentation or approval required to complete the transactions.
Processes a transaction request, resolves a process related inquiry or provides user support for HR tools by giving phone support or solving tickets. Sending a sub-request for other teams within HR Services and following-up on their completion to continue the process
Provide excellent customer service support while educating customers regarding use of self service, and other tools.
Works per guidelines and instructions to meet set SLAs and quality targets
Notifies Process Specialist, HR Servic
📌 HR Client Services Rep (México)
🏢 Kone
📍 México