ABOUT THE JOB

REMOTE

This role is fully remote, we set a location because some job boards require it.

Company Description:

Rove Travel is a venture-backed luxury furnished rental brand and marketplace offering curated, quality-controlled homes for extended stays and vacations. Based in New York City, Rove Travel operates across NYC and select destination markets including the Hamptons, South Florida, and Aspen. Rove Travel combines a high-touch hospitality standard with modern technology to deliver a consistent guest experience, and to help property owners maximize performance through trusted operations, distribution, and pricing support.

Job Description:

As a FT Operations Concierge, you will have your hands in many different areas of the day-to-day operations of Rove. Your primary focus will be supporting in-market operations teams and being the first impression for our guests whether they are making a booking inquiry, arriving at one of our properties, or calling in hopes that we found a lost item from their stay.



You will also have involvement with other general and administrative tasks such as data entry, listings management, and even some involvement with project management related to onboarding our new properties. You will be a foundational team member that will help define and codify guest and market-based operational support standards. You will report to the Director of Property Operations and also have regular opportunities to work closely with the executive leadership team.

At Rove you will:

* Assist in managing the day-to-day operational needs of our in-market service providers, coordinating ad-hoc service recoveries with guest and vendor availability

* Review daily cleaning tasks performed by our service providers, ensuring photos submitted meet our brand and quality standards

* Field inbound and outbound phone calls to our service providers, guests, and other prospective vendors

* Handle omni-channel booking requests and inquiries

* Aid our

📌 Operations Concierge (México)
🏢 Rove Travel
📍 México