AVASO Technology is a general leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.
Position:
IT Application Support Analyst
Location:
Mexico City, Mexico (Onsite)
Position type:
Full-Time
Key Responsibilities:
Application issues analysis, troubleshooting user queries and providing resolution, which includes the following:
- Act as a liaison between users and IT on all support related queries.
- Own and resolve all creative applications issues.
- Provide timely and efficient support for the various creative applications.
- Provide offsite support for the various business functions.
- Provide off-hours support including weekend on rotation, if necessary.
- Proactively seek to minimise potential application support problems through root cause analysis and monitoring.
- Maintain effective communication to the internal/external clients to understand their application related issues/queries/problems
- Acquire knowledge on the various applications, document the same where does not exist and train the peers.
L2 Support:
- Provide hands-on second level support for all applications that the team is supporting. Provide on-site and remote support as required in solving application issues.
- Develop expertise in key regional/global applications and provide on-the-ground assistance for all project’s IT teams globally.
- Manage production incident life cycle, performing root-cause analysis and follow through till resolution co-coordinating with Development and Infrastructure teams.
- Ensure service levels for issue escalation and resolution are met
- Analyse the current support environment, identify any gaps and prepare a plan to address them
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📌 IT Application Support Analyst (Ciudad de México)
🏢 Avaso Technology Solutions
📍 Ciudad de México
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