POSITION SUMMARY
¨ Responsible for leading structured problem-solving activities for internal and external quality issues, ensuring fast containment, root cause validation, and implementation of robust corrective actions. The Problem Solver acts as a key driver in eliminating recurrence through data analysis, advanced quality tools, and cross-functional coordination, ensuring compliance with BorgWarner standards, customer requirements, and IATF 16949.¨

RESPONSIBILITIES
- Lead problem-solving activities (8D, Shainin/Red X, 5 Why, Ishikawa) for customer complaints and internal issues.
- Define and implement immediate containment actions (internal, customer, firewall, sorting).
- Validate root cause through data analysis, testing, and correlation studies (leak test, CT scan, EOL, etc.).
- Ensure no escape conditions and verify effectiveness of containment actions.
- Develop and implement permanent corrective actions (PCA) with cross-functional teams.
- Track and ensure closure of 8D reports on time and with customer acceptance.
- Perform data analysis and trend monitoring (Pareto,



recurrence, ppm, scrap, warranty).
- Support and challenge manufacturing and engineering teams in process capability improvements.
- Lead and participate in Layered Process Audits (LPA), Gemba walks, and verification activities.
- Validate measurement systems (MSA) and ensure data reliability for decision-making.
- Support validation of Special Characteristics and Control Plans updates.
- Work closely with APQP, Launch, and Production teams to prevent recurrence in future programs.
- Ensure lessons learned are captured and implemented across similar processes (Read Across).
- Participate in customer calls and provide technical justification and responses to escalations.
- Support traceability and integration between systems (Leak Test, CT Scan, EOL, Safe Launch).
- Ensure compliance with customer-specific requirements (BMW, Ford, GM, Stellantis).

JOB PROFILE & EXPERIENCE

PROFILE

Industria

📌 Problem Solver (Ramos Arizpe)
🏢 Borgwarner
📍 Ramos Arizpe