As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a adaptable work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute
- Design and manage robust infrastructure solutions to ensure the reliability and scalability of critical systems.
- Proactively monitor system health using performance metrics and automated tools to detect and address potential issues.
- Lead incident management efforts during service disruptions, ensuring swift resolution and minimal downtime.
- Analyze root causes of system failures and implement long-term solutions to enhance system reliability.
- Develop scripts and tools to automate repetitive tasks, improving operational efficiency and reducing manual interventions.




- Collaborate with development teams to align on reliability goals and integrate best practices into software design and deployment.
- Maintain comprehensive system documentation to support efficient troubleshooting and knowledge sharing.

The Must Haves
- Proven experience managing and maintaining highly-available systems, including cloud-based infrastructure.
- Proficiency in programming to automate repetitive tasks and reduce manual effort.
- Solid understanding of monitoring tools, incident management platforms, and metrics analysis.
- Deep knowledge of system performance optimization, troubleshooting methodologies, cloud platforms, databases, CI/CD, distributed systems, and security best practices.
- Strong communication skills (written and verbal) to effectively collaborate across cross-functional teams.
- Analytical mindset for interpreting data, metrics, and patterns to make informed decisions and predict future issues.
- Ability to view interconnected systems holistically, anticipating th

📌 Application Support Engineer, Service Reliability Engineering (Ciudad de México)
🏢 Ciena
📍 Ciudad de México