Location:

San Luis Potosi, San Luis Potosí, Mexico

Job ID:

R0135249

Date Posted:

2026-07-14

Company Name:

HITACHI ENERGY MEXICO, S.A. DE C.V.

Profession (Job Category):

Communications & Corporate Affairs

Job Schedule:

Full time

Remote:

No

Job Description:

The Opportunity

To strengthen our customer support team, we are looking for an electrical engineer who will provide seamless tier 1 support to our customers and the global HAPG network. Due to the technical complexity and essential character of our equipment within our customers' businesses, good know-how of customer service is crucial.

How You'll Make an Impact
- Act as the first point of contact for customers as well as for the global Hitachi Energy service network with regard to service requests,
- maintenance issues, warranty-related queries, etc.
- Be a customer advocate for timely response to issues and for problem resolution and escalation
- Document and time-log all activities taken toward resolving customer issues
- Where required,



support customers during run-time activities and provide online troubleshooting support and resolution
- Support in the bidirectional know-how transfer from factory to global service network and vice versa (e.g., newsletters,
- frequently asked questions, etc.)
- Participation in ensuring 24/7 availability
- Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

Your Background:
- Experience in Customer Service with a minimum of 2 years of experience.
- Professional in electrical areas or related
- Must be fluent in both Spanish and English; any other language would be an advantage
- High focus on customers and their needs
- Ability to apply a structured and methodical work style during increased pressure to act
- Intrinsic attitude to drive innovation and improvement
- Ability to act solution-oriented and to vary different approaches, be adaptable and creative
- Readiness to travel (approx. 10%) on a globa

📌 Customer Support Specialist (San Luis Potosí)
🏢 Hitachi Rail
📍 San Luis Potosí