Concord
is a full-scope loan servicer
delivering compliant, adaptable, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

As a member of the
Compliance and Credit Reporting
team you will receive, investigate, and respond to compliance-related consumer communications; review and test business processes for adequate controls and adherence to company policy and applicable regulations; report on compliance-related errors and exceptions; support and assist in maintaining the company's Compliance Management System (CMS) and assist with credit reporting disputes.

Responsibilities
- Track and respond to correspondence
- Assist with credit reporting disputes
- Maintain records of compliance activities




- Prepare and file compliance reports
- Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications.
- Research and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
- Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels

Requirements
- Experience with HubSpot, Slack, and TrueBI is preferred but not required
- Experience with Concord servicing systems: CSS, ESP, querying and downloading data
- Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
- Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform

📌 Compliance & Credit Specialist (Ciudad de México)
🏢 Concord
📍 Ciudad de México