Player Support Agent

As a Player Support Agent, you will be the front line in providing exceptional support to our diverse community of players, resolving issues, and enhancing their overall gaming experience. The adecuado candidate will be digital savvy, have a deep understanding of the casual gaming landscape, and a passion for building strong relationships with our players.

What You Will Do:

· Provide excellent customer service to players, responding to their ticket inquiries, and resolving their problems in a timely and professional manner.

· Troubleshoot technical issues that players may encounter while playing the game, including software, hardware, or connectivity problems.

· Collect feedback from players regarding game features, bugs, and user experience, and pass this information to the relevant teams such as development or quality assurance.

· Enforce the game's terms of service and community guidelines, and deal with violations appropriately, which can include moderating player behavior, issuing warnings, or banning accounts.

· Document player interactions, issues,



and resolutions for future reference, and contribute to the creation and updating of support articles and FAQs.

· Communicate effectively with players, maintaining a friendly and empathetic tone. Work in a team, liaising with other agents and departments.

· Participate in training and development activities to stay updated on the latest game updates, customer service techniques, and technical troubleshooting methods.

· Regularly report on common queries, issues, and feedback from players to help the company understand player needs and improve the game.

· Handle escalation of issues to the relevant higher authority or department when necessary.

To Be Successful You Will Have:

· 1+ Years of experience as Customer Service Representative, or similar field

· Basic game industry experience

· Excellent English communication skills (C1 level - written and verbal)

· Strong customer service

📌 Player Support Agent (Ciudad de México)
🏢 Lionbridge Games
📍 Ciudad de México