GBS - Order to Cash Credit & Collection Specialist - Portuguese

Mexico City

Full Time

About the role

As the OTC Credit & Collection Management Analyst, you will be part of the Integral Business Services (GBS) Order-to-Cash (OTC) team and play a critical role in optimizing cash flow and ensuring accurate, timely collections across markets. You will manage customer accounts to minimize overdue balances, resolve disputes, and maintain compliance with Client credit and collection policies. This includes leveraging digital tools and analytics to prioritize collection activities, monitor aging reports, and drive proactive engagement with stakeholders to reduce deduction backlogs and improve working capital.

You will also collaborate closely with Cash Application, Dispute Resolution and Trade Spend teams to ensure seamless end-to-end OTC processes. By embedding GBS operating principles and continuous improvement practices, you will help standardize workflows, enhance automation, and deliver service excellence. This role is pivotal in strengthening financial controls, improving efficiency,



and supporting Client ambition for a high-performing, digitally enabled GBS organization.

Summary of Responsibilities:
- Manage customer accounts to ensure timely collection of outstanding receivables and minimize overdue balances
- Monitor aging reports and prioritize collection activities using digital tools and analytics
- Investigate and resolve payment discrepancies, disputes, and deductions in collaboration with internal teams
- Partner with Cash Application, Dispute Resolution and Trade Spend teams to maintain seamless OTC processes and faster issue resolution
- Ensure compliance with Client credit and collection policies and internal controls
- Drive proactive engagement with customers and stakeholders to improve cash flow and working capital performance
- Support standardization and automation initiatives to enhance efficiency and accuracy in collection processes
- Track and

📌 Order to Cash Credit (Ciudad de México)
🏢 High5
📍 Ciudad de México