Job Details:

Location: Tlaxcala, Mexico

Type: On-Demand Dispatch (Contractor will only be working when required by client on hourly, half-day and Full-Day basis)

Working Hours: 24x7

Job Summary:

We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure, asset management, and project-based support. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors

Key Responsibilities:

End-User Support

• Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).

• Provision, deploy, replace, and decommission IT equipment.

• Troubleshoot hardware, software, connectivity, and user-related issues.

• Coordinate escalations with Level 2 support teams.

Office Infrastructure Support

• Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.

• Install, maintain, and troubleshoot switches, routers, access points,



and related infrastructure equipment.

• Assist with smart office solutions, digital signage, and conference room technologies.

• Coordinate with vendors and support scheduled maintenance activities.

Asset Management

• Conduct inventory audits and maintain accurate asset records. Project & Site Support

• Receive, register, label, image, deploy, track, and maintain IT assets.

• Coordinate warranty repairs, device redeployment, disposal, and stock management.

• Ensure compliance with asset management policies and audit requirements.

• Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.

• Assist with business events, demonstrations, and technology deployments.

• Provide remote hands support and escort third-party vendors when required.

Required Skills

• Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructur

📌 IT Support Technician (Tlaxcala)
🏢 Sharp Brains
📍 Tlaxcala