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Job Req Number: 120542
Time Type: Full Time
Assistant IT Supporter

The Assistant IT Supporter is responsible for providing information and help in resolving IT related problems within Group DSV.
Tasks and responsibilities
- Cooperation with other employees. Providing first line support services. Service Desk wors 24/7 (Mexico Team works Monday-Friday 08:00-17:00).
- Receiving reports from users (phone, mail, WWW), initial classification in our ITSM tool, assigning them to corresponding helpdesk, 2nd and 3rd line teams.
- Informing and assisting users in case of IT system failure.
- Quick diagnosis and independently solving issues according to defined Service Level Agreement (SLA)
- User administration for supported applications
- Business support in recurring tasks within IT systems during and at the end of the month.
- Maintaining high level of users support in terms of provided service.




- Accurate reporting of the time spent between each type of tasks.
- Compliance with internal regulations, procedures, law and managers orders, including labor regulations, regulations on remuneration and other internal regulations in the company, including company’s intellectual property protection.
- Behaviors and attitudes consistent with the values.
- Professional skills development by participation in training and constant self-education.

Education and skills
- Fluency in oral and written English – minimum B2 level
- Practical knowledge of Windows systems
- Basic knowledge of IT matters
- Assertiveness in working with internal client
- Emotions handling – both yours and client’s
- Building relationships
- Ability to discover client’s needs
- Independent knowledge acquisition
- Work in an international environment
- ITIL awareness

Minimal work experience
Minimum 6 months of experience in IT

📌 Assistant IT Supporter, Service Desk (Ciudad de México)
🏢 Dsv
📍 Ciudad de México