Job Summary:

We are seeking an
IT Support Specialist
to provide onsite end-user support, office infrastructure support, asset management, and project-based IT services. This is a
one-time dispatch role
, requiring onsite support for a specific assignment or project. The role involves troubleshooting, device lifecycle management, office IT infrastructure support, inventory management, and coordination with remote technical teams and third-party vendors.

Key Responsibilities

End-User Support
- Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
- Provision, deploy, replace, and decommission IT equipment.
- Troubleshoot hardware, software, connectivity, and user-related issues.
- Coordinate escalations with Level 2 support teams.

Office Infrastructure Support
- Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
- Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
- Assist with smart office solutions,



digital signage, and conference room technologies.
- Coordinate with vendors and support scheduled maintenance activities.

Asset Management
- Conduct inventory audits and maintain accurate asset records.
- Receive, register, label, image, deploy, track, and maintain IT assets.
- Coordinate warranty repairs, device redeployment, disposal, and stock management.
- Ensure compliance with asset management policies and audit requirements.

Project & Site Support
- Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
- Assist with business events, demonstrations, and technology deployments.
- Provide remote hands support and escort third-party vendors when required.

Required Skills
- Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
- Basic networking knowledge (LAN, Wi-Fi, switches, routers, and access points).

📌 Desktop Support Specialist (Ciudad de México)
🏢 Sharp Brains
📍 Ciudad de México