Job description:

Perfect, Clear English Only

Responsive to emails

To complete application
- Industries you worked in
- Systems used (CRM, Phones & Office Suites)
- Availability: Days & times you can work (EST time zone)
- Close: What makes you a great candidate for Full Circle CX?

You can record the video using and send via indeed.

Job Overview
At Full Circle, we believe in delivering exceptional customer experiences that build lasting relationships. A contact center and customer experience partner built to do more than just answer the phone — we represent your brand, protect your time, and prioritize your clients.

Job Summary

We are seeking a detail-oriented and personable Client Associate to join our team. This individual will be the front line of communication for our clients, ensuring their needs are met with excellence and efficiency. You will assist with onboarding, client communications, and daily operational support, acting as a key liaison between our internal teams and our clients.

Responsibilities
- You will be taking customer calls, capturing incoming leads,



taking orders, and scheduling. appointments, while working from the comfort of your own home.
- Make outbound calls for follow-ups, appointment reminders, or outreach as required.
- Serve as a primary point of contact for assigned client accounts.
- Support client onboarding, setup, and implementation processes.
- Respond promptly to client inquiries via email, phone, chat, or ticketing systems.
- Maintain detailed knowledge of client expectations, preferences, and service details.
- Collaborate with internal teams to resolve client issues and ensure satisfaction.

Key Metrics
- 60+ calls per day (Multitasking a multi-phone line)
- Average callers hold time under 30 seconds.
- Answer calls in 5–7 seconds or less
- Above and beyond customer service

Experience
- 1+ years of customer service experience.
- Can type at least 40 wpm.
- Passionate about customer service.
- Excellent communication a

📌 Client Associate- Bilingual (México)
🏢 Full Circle CX
📍 México