Company Description
Transervice Integrated Solutions (TIS) is a division of Transervice, an asset-based logistics company founded in 1969, specializing in technology-driven logistics solutions. TIS focuses on automation, efficiency, and cost savings in shipment execution. The company delivers both 3PL and 4PL logistics services to solve complex freight and supply chain challenges.

Role Description
We are seeking a motivated and detail-oriented Transportation Customer Service Representative to join our growing team. This position serves as a key point of contact between customers, carriers, and internal operations teams to ensure the successful movement of freight and exceptional customer service. The adecuado candidate is organized, communicates effectively, and thrives in a fast-paced logistics environment.

Essential Responsibilities
- Monitor and track shipments to ensure on-time pickup and delivery.
- Communicate with carriers, drivers, dispatchers, and customers to provide timely updates on freight movements.
- Proactively identify and resolve service issues, delays, and exceptions.




- Schedule pickup and delivery appointments as needed.
- Enter and maintain accurate shipment information within company systems.
- Respond promptly to customer emails and phone calls.
- Coordinate with operations and carrier teams to ensure customer expectations are met.
- Maintain detailed records of customer communications and shipment activity.
- Assist with resolving billing, documentation, and proof of delivery requests.
- Support the team with additional administrative and operational tasks as assigned.

Qualifications
- High school diploma or equivalent required
- Strong verbal and written communication skills.
- Excellent problem-solving and organizational abilities.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Proficiency with Microsoft Office, particularly Outlook and Excel.
- Strong attention to detail and commitment to customer satisfac

📌 Customer Service Representative (Guadalajara)
🏢 Transervice Integrated Solutions (TIS) - a Transervice
📍 Guadalajara