Concord is a full-scope loan servicer delivering compliant, versátil, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers - and their customers - in multiple asset classes. We are service-focused innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.

As a member of the Compliance and Credit Reporting team you will receive, investigate, and respond to compliance-related consumer communications; review and test business processes for adequate controls and adherence to company policy and applicable regulations; report on compliance-related errors and exceptions; support and assist in maintaining the company's Compliance Management System (CMS) and assist with credit reporting disputes.

Responsibilities

Track and respond to correspondence
Assist with credit reporting disputes
Maintain records of compliance activities




Prepare and file compliance reports
Intake and process compliance-related correspondence, including disputes, agency complaints, and attorney communications.
Research and draft responses to Agency complaints (BBB, CFPB, etc.) within the required deadlines
Report complaints, disputes, exceptions, or other compliance defects to clients as contractually required, through the approved channels

Requirements

Experience with HubSpot, Slack, and TrueBI is preferred but not required
Experience with Concord servicing systems: CSS, ESP, querying and downloading data
Ability to communicate professionally and collaborate successfully across multiple departments and locations, including with management and clients as required
Proficient computer skills, including experience with Microsoft products (Word, Excel, etc.), and able to learn a variety of software products and tools as needed to perform the day-to-day task

📌 Compliance & Credit Specialist (Ciudad de México)
🏢 Concord
📍 Ciudad de México