Customer Service Manager Mex & LSA

Customer service manager leads our Customer Service department for Mexico & LSA. One of the main goals is, provide outstanding customer service to our customers across the region by developing effective customer service procedures, follow the bio-rad standard process and setting customer satisfaction goals.
To qualify for the role, the idóneo candidate should have; proven experience performing a customer service leadership position, excellent knowledge of the latest industry trends, techniques and imports. In addition, being an excellent communicator (written and verbal), demonstrate strong leadership and interpersonal skills.
Responsibilities
- Supervise the customer service department day-to-day operations for Mexico & LSA.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Effective communication with other areas across company like Supply Chain, Imports, Planing,



Marketing, Sales, Finance and Distirbution Center.
- Maintain accurate records and document all the customer service activities and discussions.
- Assess service statistics and prepare detailed reports on the findings.
- Hire and train new customer service agents.
- Manage the customer service approved budget.
- Stay informed on the latest SOP and methods that Ccmpany launches.

Qualifications:
- Bachelor’s degree in business Administration, or relevant field.
- 3 years of proven experience in a customer service leadership position.
- Proficiency in Microsoft Office and customer service software, SAP, CRM.
- Outstanding written and verbal communication skills in Spanish & English.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.

Compensation: Market compatible compensation.

Who We Are: For 70 years, Bio-Rad has focused on advancin

📌 Customer Service Manager México
🏢 Bio-Rad LAM
📍 México