About the Company

The Field Service Technician plays an important role in enabling a seamless user experience.

About the Role

Responsibilities encompass a wide range of tasks, from meticulously tracking orders to efficiently managing hardware and accessory deployment. Field Service Technicians are the backbone of front-line user support, ensuring that conference rooms are well-maintained and behind-the-scenes user setups are flawlessly executed. Beyond their technical duties, Field Service Technicians focus on fostering strong relationships with users, understanding their needs, and ensuring their satisfaction. They will support Astreya's ever-expanding customer base and ensure a consistently high-quality user support experience. The successful candidate will be familiar with industry best practices and willing to go above and beyond for our clients.

Responsibilities
- User Support:
Provide end-to-end onsite and remote user support on service requests raised by clients. Use logic and reasoning to identify alternative solutions, conclusions,



or approaches to solving problems and deliver the best possible solutions resulting in a high quality user experience.
- Inventory & Asset Management:
Handle inventory and asset management and e-recycling. Utilize Inventory Data management software to maintain inventory accuracy and workflow. Deploy and recover assets and accessories. Assist in Workstation dressing and other asset management racks and locations.
- Hardware Support & Management:
Diagnose and resolve hardware issues. Support product lifecycle management activities, tracking and managing inventory, e-recycling of hardware.
- Room & Audio Equipment Support:
Support a complex and fast-paced environment focused on video conference rooms and ensure audio and visual quality, troubleshooting any issues and requests that may arise. Participate in installing AV equipment and displays.
- Ticket Management:
Ensure assigned request tickets for support are prioritized and c

📌 Field Service Technician (Ciudad de México)
🏢 Astreya
📍 Ciudad de México