L2 Production Support
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Your Role
As an L2 Production Support Engineer at Capgemini, you will play a critical role in maintaining the stability, performance, and reliability of banking applications in a fast-paced production environment. You will act as the bridge between operations and development, ensuring rapid incident resolution, proactive monitoring, and continuous service improvement aligned with ITIL practices.

Responsibilities & Scope
- Provide end-to-end L2 Production Support for banking applications, ensuring system stability, availability, and performance
- Own incident lifecycle management, including diagnosis, resolution, escalation,



and closure in alignment with ITIL processes
- Troubleshoot complex issues across application, database, and infrastructure layers with a strong focus on timely resolution
- Execute and analyze SQL queries (PL/SQL), including joins, stored procedures, and triggers, to identify and resolve data-related issues
- Monitor batch jobs, Unix/Linux processes, and shell scripts; proactively detect, investigate, and fix failures
- Perform code-level analysis and debugging (Java or other OOP languages) to identify root causes of application defects
- Conduct Root Cause Analysis (RCA), document findings, and implement preventive measures to reduce recurring incidents
- Collaborate closely with L1, L3, App Development, DevOps, and business stakeholders to drive permanent fixes and improvements
- Communicate clearly with technical and non-technical stakeholders, translating issues into business impact and actionable insights
- Maintain and

📌 Production Support (México)
🏢 Capgemini
📍 México