Job Title

Field Service Technician - Culiacán
Job Description

The Field Service Technician:
The Field Service Technician is responsible for delivering advanced on-site technical support for products, ensuring precise troubleshooting and resolutions while adhering strictly to regulatory standards and safety protocols.

Your role:
- Provides advanced technical support, including comprehensive troubleshooting and escalation support, ensuring accurate diagnostics and resolutions while strictly adhering to regulatory guidelines and safety protocols.
- Conducts in-depth diagnostics and repairs on complex medical devices, ensuring minimal downtime and optimal performance to meet the critical needs of healthcare providers and patients.
- Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system. Capturing medium complex solutions to allow for knowledge share.
- Focuses on First Time Right ensuring there is a clear action plan & preparation, with parts (if required), and diagnosis before the onsite visit.




- Actively Involved in Customer escalations, Complaints (safety / non-safety related), or feedback, following agreed processes to ensure that information is captured accurately as possible

You're the right fit if:
- Bachelor's degree in engineering, electronic systems engineering, mechatronics, biomedical or similar. Valid professional license.
- Minimum 2 years of experience in troubleshooting, diagnostics, installation, repair, and maintenance of technical equipment, with strong engineering fundamentals.
- Excellent documentation, reporting, and organizational skills, ensuring compliance with regulatory and customer requirements.
- Ability to travel frequently within Culiacán and surrounding areas, with occasional travel to support other locations; valid passport (U.S. visa is a plus) and valid driver's license required.
- Advanced level of English, both verbal and written.
- Knowledge

📌 Field Service Technician (Hidalgo)
🏢 Philips
📍 Hidalgo