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Bridge Operations Associate

Stripe

Operations, PM & Business Systems Mexico City Mexico Onsite Lead Full-Time Jul 15, 2026

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Core Responsibilities

Analyze and troubleshoot complex technical issues through direct user interaction (Slack) and leveraging your knowledge of API documentation. Develop product and platform expertise, working closely with Engineering, Product, and Operations teams to diagnose and resolve user issues. Create and refine documentation to empower users to resolve issues via self-service, reducing dependency on support teams.

Requirements
1-5 years of experience in a customer support role. Excellent communication skills, both written and verbally. Familiarity with SQL and ability to use template or premade SQL queries as part of investigations. Prior experience with cryptocurrency support is a plus.

Key Skills & Technologies





customer supportAPI documentationSQLanalytical thinkingproblem solvingcommunicationprocess optimizationteamwork

Additional Information

Experience Level

Mid-Level

Job Language

English

Employment Type

Full-time

Work Mode

On-site

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