We’re looking for a
Customer Service Coordinator
to be responsible for the order management and order processing of all orders, ensuring they are delivered on time to our customers and distributors (Secondary Sales). In this role, you will work closely with other members of the Customer Service Hub team to validate incoming orders and adapt them based on product availability, timing, and other operational considerations. You will also interact regularly with Supply Chain and Sales teams across local market and the region to support efficient order fulfillment and customer satisfaction.

What You’ll Be Doing
- Process and manage customer orders, ensuring timely and accurate order fulfillment.
- Resolve order modifications, cancellations, and customer inquiries in a proactive and efficient manner.
- Validate incoming orders and ensure compliance with business rules and customer requirements.
- Handle non-standard orders such as samples, free stock, and special requests.
- Investigate and resolve EDI and Master Data errors impacting order processing.




- Run stock allocation processes and manage ad-hoc order issues without requiring customer escalation.
- Act as a liaison between local customer escalation points and the Order Management team to resolve order-related issues.
- Drive Master Data synchronization initiatives to improve order quality and reduce manual validations.
- Manage returns and reimbursement processes, including credit note creation.
- Monitor, analyze, and report KPIs, identifying opportunities for continuous improvement in service levels, inventory management, forecasting, and execution.
- Collaborate with Logistics and Supply Chain teams to optimize stock flow and maximize on-shelf availability.
- Analyze ordering patterns and support the management of promotional activities, store openings, and network changes.

What We’re Looking For
- Bachelor’s degree, preferably in Supply Chain, Business Administration, Logistics, or a related field.
- 2+ years

📌 Customer Service Coordinator (Ciudad de México)
🏢 Flora Food Group
📍 Ciudad de México