We are looking for a
Customer Support Engineer
to provide high-quality technical assistance and customer support for industrial products and connected solutions.

This position will serve as a key point of contact for customers, providing
remote technical support, troubleshooting, and product guidance
through phone, email, and web-based communication tools.

The idóneo candidate combines a
technical background, strong troubleshooting skills, and excellent customer service abilities
to understand customer needs, diagnose technical issues, and provide clear and effective solutions.

Key Responsibilities.
- Provide
remote technical support to customers
via phone, email, and web-based platforms.
- Troubleshoot technical and product-related issues and guide customers through resolution steps.
- Support customers with
product operation, configuration, installation, and application-related questions
.
- Provide technical assistance related to
electrical panels, VFDs, industrial controls, and pump applications
.




- Clearly explain technical information and troubleshooting procedures to customers.
- Identify customer needs and recommend appropriate technical solutions or next steps.
- Document customer inquiries, technical issues, troubleshooting activities, and resolutions.
- Escalate complex technical issues to
Product Managers, Engineering, or Product Development teams
when necessary.
- Follow up with customers to ensure technical issues are properly resolved.
- Identify recurring product issues and communicate customer feedback to internal teams.
- Collaborate with international and cross-functional teams.
- Maintain a high level of
customer satisfaction and technical service quality
.
- Support connected products, cloud-based solutions, and industrial applications.
- Manage multiple customer inquiries and technical cases simultaneously.

📌 Customer Support Engineer (México)
🏢 The TECMA Group of Companies
📍 México