emagine is looking for a freelance Senior Application Support Specialist for one of our partners in Mexico City.

Do you want to become part of a general support organization for a suite of cloud-native in-house developed applications?
Are you keen on delivering world class application support, and do terms like cloud technology, microservices and machine learning pique your interest?

If so, you might well be our coming Application Support Specialist for the Enterprise Platform Operations organization.

Join a vetted team of talented specialists, focused on the organization's most valuable digital products
You will join an agile department responsible for developing and operating modern products, in line with the digital strategy. The teams purpose is to generate direct business value for the business divisions by building advanced end-to-end products, while drawing on state of the art machine learning / artificial intelligence capabilities.

The use cases they solve tend to have a high degree of complexity, often requiring non-deterministic problem solving,



near real-time data processing, high availability, vertical and horizontal scalability, and a high volume of transactions.

They are now expanding their application support capability across the products in a unified manner. You will join an international, around-the-clock application support team taking on this challenge:
- Engage with application end users to analyze and document issues and take responsibility for their successful resolution.
- Work with DevOps, SREs, Test Engineers, and Development teams to implement permanent solutions.
- Further advance their monitoring framework and ensure 24/7 system and support availability via on-call.
- Work closely with both IT and business to facilitate the continual improvement in the availability, performance, functionality, and security of their platforms.
- Work with industry leading technologies like Kubernetes, Kafka, MongoDB, and Docker.

For you to be success

📌 Senior Application Support Specialist (Ciudad de México)
🏢 emagine
📍 Ciudad de México