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Job Overview

Citi is looking for an experienced Issue Management Lead Analyst to play a central role in how the firm identifies, tracks, and resolves control gaps across its general operations. Sitting within Citi's risk and control function, this role drives the quality and effectiveness of issue remediation — partnering with business units, audit, and senior leadership to ensure sustainable, root-cause-driven outcomes. If you bring deep expertise in operational risk, compliance, or audit and thrive in a high-impact environment where rigorous analysis meets senior-level engagement, this is an opportunity to shape how one of the world's leading financial institutions manages its control landscape.

Responsibilities




- Lead the coordination and end-to-end management of issues across key business and functional stakeholders, ensuring timely and compliant resolution in line with Issue Management policy.
- Conduct quality reviews of active issues to assess adherence to standards, identify weaknesses in remediation plans, and escalate risks before they affect closure timelines.
- Facilitate quality control engagement with business and functional teams across the full lifecycle of high-impact issue remediations and critical remediation programs.
- Maintain a robust issue inventory with accurate tracking and quality metrics, providing clear visibility into control gaps, remediation progress, and escalation points for senior management.
- Apply data analytics to assess remediation trends, surface emerging risks, and translate findings into actionable insights that improve the firm's control environment.
- Challenge stakeholders to move beyond surface-level fixes by developing corrective action pl

📌 Issue Management Lead Analyst (Ciudad de México)
🏢 Citi
📍 Ciudad de México