Support Engineer
1 will support our
SaaS
customers to provide
Solution/Product support on Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing
and our
next generation of cognitive planning applications
throughout the customer value journey with Blue Yonder.

What You'll Do
- Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
- Maintain positive customer relationships by resolving conflicts and issues, managing expectations, and instilling confidence in Blue Yonder Planning Solution Operate Team
- Provide advice to Blue Yonder partners and customers regarding industry best practices and process methodology
- Document learnings and create knowledge articles for repeated cases
- Bring in new ideas for automation, re-use and service improvements
- Understand the SaaS offering, features and functionality deployed for a given customer.
- Work closely with the Blue Yonder Planning SCPO Solution Experts for complex issue resolution including Product Development




- Continuous learning on latest Blue Yonder Planning Solutions.

Industry Experience
What we are looking for:
- 1+ years of Supply chain planning domain experience
- 1+ years of experience in the Software/SaaS industry
- Idóneo candidate will have experience working with Blue Yonder products, specifically Supply Chain Planning solutions.
- Technical experience with Blue Yonder products preferred specifically, Enterprise Supply Planning (ESP), Demand, Fulfillment, Sequencing and SCPO Platform
- Experience with customer/client support in Supply Chain software
- Experience working with ITIL methodologies

Technical Skills
- Experience with Database programming/Data Modeling using Oracle SQL and MS SQL
- Working knowledge of middleware (i.e. Weblogic, TomCat)
- Proficiency in Java / J2EE concepts – JDBC, C++
- Azure defect identification and log analysis for Planning solutions
- Working knowledge of operating systems (e.g. Windows, UNIX, LIN

📌 Support Engineer 1 (Centro)
🏢 Blue Yonder
📍 Centro