Descripción y detalle de las actividades

We are looking for a Customer Support Engineer to provide high-quality technical assistance and customer support for industrial products and connected solutions.

This position will serve as a key point of contact for customers, providing remote technical support, troubleshooting, and product guidance through phone, email, and web-based communication tools.

The adecuado candidate combines a technical background, strong troubleshooting skills, and excellent customer service abilities to understand customer needs, diagnose technical issues, and provide clear and effective solutions.

Key Responsibilities
- Provide remote technical support to customers via phone, email, and web-based platforms.
- Troubleshoot technical and product-related issues and guide customers through resolution steps.
- Support customers with product operation, configuration, installation, and application-related questions.
- Provide technical assistance related to electrical panels, VFDs, industrial controls, and pump applications.




- Clearly explain technical information and troubleshooting procedures to customers.
- Identify customer needs and recommend appropriate technical solutions or next steps.
- Document customer inquiries, technical issues, troubleshooting activities, and resolutions.
- Escalate complex technical issues to Product Managers, Engineering, or Product Development teams when necessary.
- Follow up with customers to ensure technical issues are properly resolved.
- Identify recurring product issues and communicate customer feedback to internal teams.
- Collaborate with international and cross-functional teams.
- Maintain a high level of customer satisfaction and technical service quality.
- Support connected products, cloud-based solutions, and industrial applications.
- Manage multiple customer inquiries and technical cases simultaneously.

Experiencia y requisitos

Requirements
- Technical degree or Bachelor's degree in Electrical Engin

📌 Customer Support Engineer (Ciudad Juárez)
🏢 Grupo TECMA
📍 Ciudad Juárez