Job Title: Medical Virtual Assistant
Position Type: Full-time
Work Hours: 9:00 AM – 6:00 PM Eastern Time (EST) with 1-hour unpaid lunch
Work Days: Monday – Friday
Salary: $5 – $7 per hour
Workplace: Remote
Preferred Location: Philippines/Latin America

About the Company
Join a well-established primary care family medicine practice with a few locations in New York dedicated to delivering compassionate, high-quality patient care. This is an excellent opportunity to become part of a collaborative healthcare team that values professionalism, efficiency, and exceptional patient service.

Key Responsibilities (Top Priorities)
- Handle inbound patient calls, schedule appointments, and manage walk-in requests
- Process and manage prior authorizations
- Call patients with lab results (providers write down what needs to be communicated)

Additional Responsibilities
- Process medical records requests and maintain accurate patient records
- Process incoming faxes and attach documents to patient charts
- Verify patient insurance eligibility and benefits
- Provide billing support




- Perform general administrative support (across all locations)
- Assist with medication refill requests
- Conduct patient follow-up calls and respond to patient inquiries

Tools Used
- AdvancedMD EHR
- Webex

Performance Metric
- Regular quality audits conducted by the client.

Requirements
- At least 1 year of experience as a Medical Virtual Assistant in a healthcare setting, with hands-on experience in front desk, medical administration, or patient coordination.
- At least 1 year of hands-on experience processing and managing prior authorizations
- Hands-on experience with insurance verification, medication refills/requests, patient records management, and lab result callbacks
- Strong English communication skills with clear, easy-to-understand spoken English, particularly when communicating with elderly patients
- Excellent patient service and phone handling skills
- Proactive, detail-oriented, organ

📌 Medical Virtual Assistant | Primary Care (México)
🏢 Winning Assistants
📍 México