Main Objectives and duties
- Maximum access/availability for all desktops

○ Maintains daily monitoring and preventive maintenance to maintain desktop performance

○ Performs daily inventory for all IT Equipment

○ Submits real time report to Supervisor for all busted/damaged equipment.
- All Software/ tools needed by all department are installed and updated

○ Informs Technical Support Supervisor before installing any software

○ Follows work instructions on installing software, drivers, tools

○ Updates Software inventory file.
- All legitimate internal Customer requests are catered on a timely manner.

○ Monitors and updates Helpdesk Request in real time and provide proactive approach on catering client requests

○ Escalates advance desktop issues to next level if needed
- All security policies and procedures are being applied to all Desktop equipment

○ Performs weekly evaluation/inventory on desktop equipment.

○ Follows work instructions on applying security policies and procedures.
- Maximum access to network connectivity for all Desktop equipment.





○ Coordinates in a timely manner to Technical Support Supervisor and NOC Team for any network abnormalities

○ Ensures all equipment are physically, properly connected and configured.
- Monitoring of all downtime issues and report immediately to all appropriate personnel.

○ Monitors Skype Official Chat Groups for any issues

○ Monitors emails for any issues

○ Follows IT escalation procedures
- Provision of training/coaching to Technical Support II

○ Provides coaching/training to Technical Support II when needed.

○ Next level of escalation for Level 2 tech support

○ Assist clients on high/moderate level IT Concerns
- Tech/It degree
- At least 1 year of experience.
- Documentation and Reports Knowledge of appropriate data/information to be collected, reported, and monitored. Ability to extract, compile, assimilate, organize, and store in printed and electronic form such data/information required for reporting a

📌 SPECIALIST II, END USER COMPUTING (México)
🏢 Qualfon
📍 México